General Terms and Conditions Hues Services

Private company Hues Dienstverlening (hereinafter: Hues Dienstverlening) is registered with the Chamber of Commerce under number 88245276 and is located at De Karteling 4 (1132JM) in Volendam.

 

Article 1 - Definitions

1. In these general terms and conditions, the following terms are used in the following meaning, unless expressly stated otherwise.

2. Offer: any offer or quotation to the Client for the provision of Services by Hues Dienstverlening.

3. Company: the natural or legal person acting in the exercise of a profession or business.

4. Consumer: the natural person who is not acting in the exercise of a profession or business.

5. Services: The Services offered by Hues Dienstverlening are various cleaning activities.

6. Contractor Hues Dienstverlening who has the work carried out independently or under his supervision by others

7. Resources: The resources deployed by the Contractor for the purposes of the Activities, such as cleaning agents and materials, aerial work platforms, operating resources and machines, etc.

7. Object: the building, ship, bus, sanitary facilities designated by the Client for which Hues Dienstverlening carries out the Activities.

8. Client: the Consumer or Company that has appointed Hues Dienstverlening, has awarded projects to Hues Dienstverlening for Services to be performed by Hues Dienstverlening, or to which Hues Dienstverlening has made a proposal under an Agreement.

9. Products: Cleaning agents, equipment, machines, installations, (sanitary) consumables, etc. which are related to the Services in the broadest sense of the word and are sold or rented to the Client.

9. Agreement: any Agreement and other obligations between the Client and Hues Dienstverlening to perform cleaning work, as well as any cleaning contract, with which these general terms and conditions form an inseparable whole.

10. Activities: when these general terms and conditions refer to activities, this refers to cleaning activities as well as related activities in the broadest sense of the word.

 

Article 2 - Applicability

1. These general terms and conditions apply to every Offer from Hues Dienstverlening, every Agreement between Hues Dienstverlening and Client and to every service offered by Hues Dienstverlening.

2. Before an Agreement is concluded, the Client will be provided with these general terms and conditions. If this is not reasonably possible, Hues Dienstverlening will indicate to the Client how the Client can view the general terms and conditions.

3. Deviation from these general terms and conditions is not possible. In exceptional situations, the general terms and conditions may be deviated from insofar as this has been explicitly agreed in writing with Hues Dienstverlening.

4. These general terms and conditions also apply to additional, amended and follow-up orders from the Client.

5. The general terms and conditions of the Client are excluded.

6. If one or more provisions of these general terms and conditions are or become partially or completely null and void, the other provisions of these general terms and conditions will remain in force and the null and void/annulled provision(s) will be replaced by a provision with the same purport as the original provision.

7. Any ambiguities regarding the content, explanation or situations not covered by these general terms and conditions must be assessed and explained in accordance with the spirit of these general terms and conditions.

8. The applicability of Articles 7:404 BW and 7:407 paragraph 2 BW is explicitly excluded.

9. Where these general terms and conditions refer to she/her, this shall also be construed as a reference to he/him/his, if and to the extent applicable.

 

Article 3 - The Offer

1. All offers made by Hues Dienstverlening are without obligation, unless expressly stated otherwise in writing. If the Offer is limited or valid under specific conditions, this will be explicitly stated in the Offer.

2. Hues Dienstverlening is only bound to an Offer if it is confirmed in writing by the Client within 30 days. Nevertheless, Hues Dienstverlening has the right to refuse an Agreement with a (potential) Client for a reason that is valid for Hues Dienstverlening.

3. The offer contains a description of the Services offered. The description is sufficiently specific, so that the Client is able to make a proper assessment of the offer. Any data in the offer are only an indication and cannot be grounds for any compensation or termination of the Agreement.

4. Offers or quotations do not automatically apply to subsequent orders.

5. Terms in the Hues Services Offer are in principle indicative and do not entitle the Client to termination or compensation if they are exceeded, unless expressly agreed otherwise.

 

Article 4 - Formation of the Agreement

1. The Agreement is concluded at the moment that the Client has accepted an Offer or Agreement from Hues Dienstverlening by returning a signed copy (scanned or original) to Hues Dienstverlening, or gives explicit and unambiguous approval of the Offer by e-mail. The Agreement is also deemed to have been concluded if Hues Dienstverlening actually carries out the assignment.

2. Hues Dienstverlening is not bound by an Offer if the Client could reasonably have expected or should have understood or should have understood that the Offer contained an obvious error or mistake. The Client cannot derive any rights from this error or mistake.

3. If the Client cancels an already confirmed order, the actual costs already incurred (including the time spent) will be charged to the Client.

4. Any Agreement entered into with Hues Dienstverlening or any project awarded to Hues Dienstverlening by the Client shall be vested in the company and not in any individual person associated with Hues Dienstverlening.

5. The right of withdrawal of the Client being a Company is excluded, unless otherwise agreed.

6. The Client being a Consumer has the right of withdrawal during the statutory period of 14 days, unless Hues Dienstverlening has already commenced the provision of Services with the Client's consent and the Client waives its right of withdrawal by means of this consent.

7. If the Agreement is entered into by multiple Clients, each Client shall be individually and jointly liable for the fulfilment of all obligations arising from the Agreement.

 

Article 5 - Duration and termination of the Agreement

1. The Agreement is entered into for the duration stated in the quotation, unless otherwise agreed.

2. After expiration of the Agreement, it will be tacitly extended for 12 months for Company, unless otherwise agreed.

3. After expiry of the Agreement, it will be tacitly extended for the Consumer each month, unless otherwise agreed.

4. The Agreement cannot be terminated prematurely.

5. The Client being the Company may terminate the Agreement at the end of a period by means of written notice to Hues Dienstverlening, taking into account a notice period of 3 months. If the Agreement has not yet lasted for a month, a notice period of 1 month applies. The notice period also applies if the Activities cannot be carried out due to, for example, relocation, sale of the Object or other causes attributable to the Client.

6. The Client being a Consumer may terminate the Agreement at the end of a period by means of written notice to Hues Dienstverlening, taking into account a notice period of 1 month. The notice period also applies if the Activities cannot be carried out due to, for example, relocation, sale of the Object or other causes attributable to the Client.

7. The notice period commences at the moment the notice of termination is received by the other party. In the event of termination by the Client, Hues Dienstverlening will confirm this termination in writing.

8. Both the Client and Hues Dienstverlening may terminate the Agreement on the grounds of an attributable failure to comply with the Agreement if the other party has been given written notice of default and has been given a reasonable period to comply with its obligations and it still fails to comply with its obligations correctly. This also includes the payment and cooperation obligations of the Client.

9. Both the Client and Hues Dienstverlening may terminate the Agreement in writing, in whole or in part, with immediate effect, without further notice of default, if one of the parties is granted a moratorium on payments, bankruptcy has been requested or the statutory debt restructuring scheme for natural persons has been applied or the company in question ends through liquidation. If a situation as mentioned above occurs, Hues Dienstverlening is never obliged to refund any monies already received and/or pay damages.

10. The termination of the Agreement shall not affect the payment obligations of the Client insofar as Hues Dienstverlening has already performed (cleaning) work or delivered services at the time of termination. The Client must pay the agreed fee.

11. In the event of cancellation of an already confirmed individual appointment within 48 hours before commencement of the Work, the Client is obliged to pay the full costs, unless otherwise agreed.

 

Article 6 - Execution of the Activities

1. Hues Dienstverlening will make every effort to perform the agreed work with the utmost care as may be expected of a good contractor. Hues Dienstverlening guarantees professional service provision.

2. The size and scope of the Activities carried out for the Client are based on the Activities as set out in the quotation or the order confirmation or Agreement. The activities are carried out within the framework of the collective labour agreement in the Cleaning and Window Cleaning Industry, the Working Conditions Act (Arbowet) and within the guidelines of the SZW Inspectorate (Labour Inspectorate).

3. The Activities will be carried out on the days and times on which, according to the most recent collective labor agreement in the Cleaning and Window Cleaning Industry, no surcharge for special hours applies. If the Activities must be carried out on different days and times at the request of the Client, a surcharge will be charged for this in accordance with the collective labor agreement, unless otherwise agreed.

4. The information and data provided by the Client form the basis on which the Services offered by Hues Dienstverlening and the prices are based.

5. When performing the Activities, Hues Dienstverlening is not obliged or required to follow the instructions of the Client if this changes the content or scope of the agreed Activities. If the instructions result in additional activities for Hues Dienstverlening, the Client is obliged to reimburse the additional costs accordingly on the basis of a new quotation.

6. Hues Dienstverlening is entitled to engage third parties at its own discretion to carry out the Activities.

7. If the commencement, progress or delivery of the Activities is delayed because, for example, the Client has not provided all the requested information or has not provided it in a timely manner or in the desired format, has not provided sufficient cooperation, a possible advance payment has not been received by Hues Dienstverlening in a timely manner or the Client experiences hindrance during the execution due to a cause attributable to the Client or its employees or if there is a delay due to other circumstances for which the Client is responsible and at its own risk, Hues Dienstverlening is entitled to a reasonable extension of the delivery period. All damage and additional costs resulting from a delay due to a cause as mentioned above are not eligible for compensation and are at the expense and risk of the Client.

 

Article 7 - Client's obligations

1. The Client is obliged to provide all information requested by Hues Dienstverlening in the desired form for the purpose of a correct and efficient execution of the Agreement (including maps, drawings, overviews, house connections and more). Failing this, Hues Dienstverlening may not be able to perform all agreed Activities on time and in full. Hues Dienstverlening is not obliged to check the correctness and/or completeness of the information provided to it. The consequences of such a situation are at all times at the expense and risk of the Client.

2. The Client is obliged to ensure that:

1. Cloakroom, sanitary and other facilities are available that Hues Dienstverlening can use during the Agreement. If damage, theft or loss of Hues Dienstverlening items occurs as a result of the use of the cloakroom, this will be at the expense and risk of the Client, unless expressly agreed otherwise;
2. Hues Dienstverlening at the work location has connection facilities for electricity, gas and water. The Client must reimburse the costs thereof. Lost working hours as a result of water, gas or power failure are also at the expense of the Client;
3. Hues Dienstverlening is granted access to the work location on the agreed dates and times, which location complies with the applicable statutory (safety) requirements and working conditions (in accordance with the collective labour agreement in the Cleaning and Window Cleaning Industry, the Working Conditions Act and within the guidelines of the SZW Inspectorate (Labour Inspectorate)). Failing this, Hues Dienstverlening is entitled to suspend the work for as long as this has not been complied with, without being obliged to compensate for any (delay) damage;
4. The third parties engaged by the Client perform their work and/or deliveries in such a way that Hues Dienstverlening experiences no delay or hindrance in the execution of the work;
5. Hues Dienstverlening has sufficient facilities in a timely manner for the storage and/or removal of auxiliary and cleaning materials, such as work cabinets that are preferably lockable and reserved for Hues Dienstverlening;
6. The Client will offer Hues Dienstverlening the opportunity to dispose of waste resulting from cleaning of any nature whatsoever in the space made available by the Client.
7. If it has been agreed that work must be carried out at height (such as window cleaning work), Hues Dienstverlening will have any necessary ladders, scaffolding, edge and fall protection available in good time.
8. At the work location, third parties engaged by Hues Dienstverlening must be reasonably present in the desired other facilities, without Hues Dienstverlening being charged (additional) costs for this.

3. If the Client does not meet the obligations mentioned in this article in a timely manner, Hues Dienstverlening is entitled to suspend the execution of the Agreement until the moment that the Client has met its obligations. The costs in connection with the delay incurred and/or the costs for performing additional work or other consequences resulting from this are at the expense and risk of the Client.

 

Article 8 - Tools

1. Hues Dienstverlening is free in its choice of Resources. All Resources are included in the price, unless Parties have agreed otherwise in writing.

2. The Resources remain the property of Hues Dienstverlening unless otherwise agreed.

3. The Client is obliged to cooperate at the first request of Hues Dienstverlening in order for Hues Dienstverlening to take back the aforementioned Resources. The Client therefore waives in advance any rights of retention with regard to these Resources and will not seize/have the Resources seized.

 

Article 9 - Prohibition of takeover

The Client is prohibited from approaching (former) personnel and/or third parties engaged by Hues Dienstverlening for the same or similar work during the term of the Agreement and for six months after the end of the Agreement.

 

Article 10 - Additional work and changes

1. Minor deviations from the agreed Activities will, if deemed necessary by Hues Dienstverlening or desired by the Client, in principle be carried out free of charge, unless the scope of the Agreement needs to be changed in such a way or for a longer period. In such a case, the Client is obliged to pay for these additional activities at the agreed rate. Hues Dienstverlening is not obliged to comply with this request and may require the Client to conclude a separate Agreement for this purpose and/or to refer to an authorised third party.

2. If the Client changes the content or scope of the Agreement, including the agreed Activities, the parties will consult. The agreed changes must be recorded in writing. If Hues Dienstverlening deems it necessary, the original order confirmation will be adjusted. The Client must re-sign this amended order confirmation, after which it will form an inseparable part of the Agreement.

3. All necessary Auxiliary and cleaning agents are included in the Offer, unless the Client requires that the Activities be carried out using special auxiliary and cleaning agents. The Client is obliged to pay the costs incurred by Hues Dienstverlening for this purpose.

 

Article 11 - Prices and payment

1. All prices are based on the Activities agreed upon by the parties and are in principle exclusive of sales tax (VAT), unless otherwise agreed.

2. Hues Dienstverlening performs its services in accordance with the agreed hourly rate. The hourly rate is in principle inclusive of costs for auxiliary and cleaning agents, unless explicitly agreed otherwise. If it has been agreed that the hourly rate is the price excluding the costs for auxiliary and cleaning agents, the costs of the items actually used will be charged separately to the Client. The Client must fully reimburse these costs, which are calculated on the basis of a subsequent calculation. The costs of the work are invoiced monthly.

3. Travel time for the benefit of the Client and travel-related costs will be charged to the Client, unless otherwise agreed.

4. The Client is obliged to fully reimburse the costs of third parties that are deployed by Hues Dienstverlening after the Client's approval, unless expressly agreed otherwise.

5. Parties may agree that Client must pay an advance. If an advance has been agreed, Client must pay the advance before commencing the execution of the Activities.

6. The Client cannot derive any rights or expectations from a previously issued estimate, unless the parties have expressly agreed otherwise.

7. If Hues Dienstverlening has reasonable doubts about the payment capacity of the Client, Hues Dienstverlening may, upon first request, both prior to and during the execution of the Agreement, require the Client to make a full or partial advance payment or to provide sufficient security for the fulfillment of its obligation. Sufficient security shall in any case be understood to mean a continuous bank guarantee, payable upon first request by Hues Dienstverlening, provided by a first-class Dutch bank, for 110% of the amounts owed by the Client (100% of these amounts with a surcharge of 10% for interest).

8. Price changes that are caused beyond the control of Hues Dienstverlening as a result of changes in legislation and regulations or changes in the applicable collective labor agreement will be passed on to the Client. Hues Dienstverlening is only entitled to increase the applicable prices and rates annually in accordance with the applicable inflation rates. Other price changes during the Agreement are only possible if and to the extent that these are expressly laid down in the Agreement.

9. The Client must pay these costs in one go, without any settlement or suspension, within the specified payment term of no later than 14 days as stated on the invoice to the account number and details of Hues Dienstverlening made known to the Client.

10. In the event of liquidation, insolvency, bankruptcy, involuntary liquidation or request for payment against Client, payment and all other obligations of Client under the Agreement shall become immediately due and payable.

 

Article 12 - Collection policy

1. If the Client fails to meet its payment obligation and has not met its obligation within the payment term set for this purpose, the Client, being a Company, will be in default by operation of law. The Client, being a Consumer, will first receive a written reminder with a term of 14 days after the date of the reminder to still meet the payment obligation, including a statement of the extrajudicial costs if the Consumer does not meet its obligations within that term, before it is in default.

2. From the date that the Client is in default, Hues Dienstverlening will be entitled, without further notice of default, to the statutory commercial interest from the first day of default until full payment, and compensation for the extrajudicial costs in accordance with Article 6:96 of the Dutch Civil Code, to be calculated according to the scale from the decision on compensation for extrajudicial collection costs of 1 July 2012.

3. If Hues Dienstverlening has incurred more or higher costs that are reasonably necessary, these costs will be eligible for reimbursement. The full legal and execution costs incurred will also be borne by the Client.

 

Article 13 - Retention of title Products

1. When Hues Dienstverlening sells Products to the Client, Hues Dienstverlening reserves the ownership of these Products until these Products have been paid for and all other claims referred to in Article 3:92 paragraph 2 of the Dutch Civil Code that Hues Dienstverlening has or will obtain against the Client have been paid.

2. Due to the retention of title, the Client is obliged to store the Products with due care and as recognizable property of the Contractor.

3. As long as the ownership of the Products has not been transferred to the Client, it may not pledge the Products or grant any other right to them to a third party. The Client is also not permitted to resell the Products unless this is customary in the normal course of its business.

4. If the Client fails to fulfil its obligation or if Hues Dienstverlening has good reason to fear that the Client will fail to do so, also in the cases referred to in article 6:80 BW, Hues Dienstverlening is entitled, without prejudice to its other rights, to demand immediate delivery of the Products subject to retention of title. To this end, the Client declares that it will provide Hues Dienstverlening with all relevant data from the administration at the first request of Hues Dienstverlening at any desired time. The Client also declares that it will grant Hues Dienstverlening access to its business premises and business premises at the first request in order to have Hues Dienstverlening verify whether the Products are still present in the Client's stock in order to take them with it or transfer ownership of them and establish a first silent lien on them.

5. After delivery of the Products, the Client will be credited for the market value of the Products at that time, which can in no case be higher than the original price, reduced by the costs incurred for the return and other damages of Hues Dienstverlening. 6. If the provisions of this article, in particular the delivery obligation, are not complied with or not complied with in a timely manner by the Client, the Client will forfeit to Hues Dienstverlening, without judicial intervention being required, an immediately due fine of € 10,000 per violation and € 500 for each day that the violation continues.

7. The Client waives in advance any rights of retention with regard to the products and will not seize the Products.

 

Article 14 - Privacy, data processing and security

If Hues Dienstverlening comes into contact with (personal) data or other confidential data of the Client during the performance of the Activities, it will handle this with care and will only use this in accordance with the applicable standards and to the extent necessary for the performance of the Agreement. Hues Dienstverlening also imposes this obligation on the third party it engages, but it is not responsible for the actions of these third parties.

 

Article 15 - Suspension and termination

1. Hues Dienstverlening is authorized to suspend the fulfillment of the obligations or to terminate the Agreement immediately and with direct effect, if:

1. Client fails to fulfil the obligations under the Agreement, fails to fulfil them in full or fails to fulfil them on time;
2. Hues Dienstverlening, after concluding the Agreement, has good reason to fear that the Client will not fulfil its obligations;
3. The Client was requested to provide security or a down payment for the fulfilment of its obligations under the Agreement when concluding the Agreement, and this payment is not made or is insufficient;
4. If, due to delay on the part of the Client, Hues Dienstverlening can no longer be required to fulfil the Agreement under the originally agreed conditions, it is entitled to terminate the Agreement.
5. If circumstances arise which are of such a nature that compliance with the Agreement in its current form cannot reasonably be expected of Hues Dienstverlening;
6. The Client has been declared bankrupt, its bankruptcy has been requested, the Client has been granted a provisional or other suspension of payments or a request has been made to that effect, a statutory debt restructuring scheme has been declared applicable to the Client or a request has been made to that effect or the Client otherwise loses the free control over its assets;
7. The Client's company is being liquidated;
8. Client ceases its business operations or transfers control over its company to another party;

2. If the termination is attributable to the Client, Hues Dienstverlening is entitled to compensation from the Client.

3. If the Agreement is terminated prematurely by Hues Dienstverlening, the Parties will consult on the transfer of Work still to be performed to third parties if the termination is attributable to the Client. The costs for transfer will be borne by the Client. Hues Dienstverlening will inform the Client of these costs in advance as much as possible. The Client is obliged to pay these costs within the specified period, unless otherwise agreed.

 

Article 16 - Force Majeure

1. Hues Dienstverlening is not liable if it is unable to fulfil its obligations under the Agreement as a result of a force majeure situation.

2. Force majeure on the part of Hues Dienstverlening shall in any case be understood to mean, but is not limited to: (i) force majeure of suppliers of Hues Dienstverlening, (ii) failure to properly fulfil obligations of suppliers prescribed or recommended to Hues Dienstverlening by the Client or its third parties, (iii) deficiencies in the performance of the service by third parties involved, (iv) government measures, (v) disruption of electricity, internet and/or telecommunications facilities, (vi) illness of employees of Hues Dienstverlening or third parties engaged by it, (vii) fire, (viii) water damage and (ix) other situations that in the opinion of Hues Dienstverlening fall outside its sphere of influence and that temporarily or permanently prevent the fulfilment of its obligations.

4. If, in the event of force majeure on the part of the Client, Hues Dienstverlening is unable to perform the agreed Activities in the agreed manner, at the agreed times and on the agreed dates for a period longer than 5 months, the parties will consult with each other and the Agreement will be adjusted as necessary.

6. If the Client itself takes measures as a result of which Hues Dienstverlening cannot (temporarily) carry out the work, or cannot carry out the work in full, or as a result of which the work is not meaningful, this does not entitle the Client to a reduction in the agreed total price for that period.

 

Article 17 - Limitation of liability

1. If any result set out in the Agreement is not achieved, a shortcoming of Hues Dienstverlening will only be deemed to exist if Hues Dienstverlening has expressly promised this result when accepting the Agreement.

2. In the event of an attributable shortcoming on the part of Hues Dienstverlening, Hues Dienstverlening shall only be obliged to pay any compensation if the Client has given notice of default to Hues Dienstverlening within 14 days of discovering the shortcoming and Hues Dienstverlening has subsequently failed to remedy this shortcoming within a reasonable period. The notice of default must be submitted in writing and contain such a precise description/substantiation of the shortcoming that Hues Dienstverlening is able to respond adequately.

3. If the performance of Services by Hues Dienstverlening results in liability on the part of Hues Dienstverlening, such liability is limited to the total amount invoiced under the Agreement, but only with respect to direct damage suffered by the Client, unless the damage is the result of intent or recklessness bordering on intent on the part of Hues Dienstverlening. Direct damage is understood to mean: reasonable costs incurred to limit or prevent direct damage, the determination of the cause of damage, the direct damage, the liability and the method of repair.

4. Hues Dienstverlening expressly excludes all liability for consequential damage. Hues Dienstverlening is not liable for consequential damage, indirect damage, business damage, loss of profit and/or loss suffered, missed savings, damage due to business stagnation, loss of assets, delay damage, interest damage and immaterial damage.

5. Hues Dienstverlening is not liable if incidents and/or accidents occur at the Client's location resulting in any (physical) injury to the Client or third parties present who are at the same location at the time of the Activities.

6. If the Client provides Hues Dienstverlening with specific aids and cleaning agents, all damage caused by the use of these items will be at the expense and risk of the Client.

7. If the Client wishes Hues Dienstverlening to lock the Client's location, Hues Dienstverlening will use the keys and/or codes provided by the Client. Hues Dienstverlening is not liable for any damage resulting from the loss of the keys provided. The parties will sign a supplementary key agreement and attach it to the quotation as an appendix.

8. If Hues Dienstverlening must switch the alarm on or off at the request of the Client before and after carrying out the Activities, this does not form part of the obligations of Hues Dienstverlening as arising from the Agreement. Switching an alarm or security system on and off therefore does not form part of the Agreement. If switching on or off is unexpectedly not carried out or not carried out completely correctly, Hues Dienstverlening shall never be liable for this.

9. Hues Dienstverlening is not responsible for the correct and complete transfer of the content of and e-mail sent by/on behalf of Hues Dienstverlening, nor for its timely receipt.

10. All claims by the Client due to shortcomings on the part of Hues Dienstverlening shall lapse if they are not reported in writing and with reasons to Hues Dienstverlening within one year after the Client was aware or could reasonably have been aware of the facts on which it bases its claims. One year after the termination of the Agreement between the parties, the liability of Hues Dienstverlening shall lapse.

 

Article 18 - Indemnification and accuracy of information

1. The Client is responsible for the accuracy, reliability and completeness of all data, information, documents and/or records, in whatever form, that it provides to Hues Dienstverlening in the context of an Agreement, as well as for the data that it has obtained from third parties and that has been provided to Hues Dienstverlening for the purpose of performing the Service.

2. The Client indemnifies Hues Dienstverlening from any liability arising from the failure or untimely fulfillment of the obligations relating to the timely provision of all correct, reliable and complete data, information, documents and/or records.

3. The Client shall indemnify Hues Dienstverlening against all claims by employees of the Client for damages resulting from the Activities of Hues Dienstverlening, except in the event of intent or gross negligence on the part of Hues Dienstverlening.

 

Article 19 - Complaints

1. If the Client is not satisfied with the service of Hues Dienstverlening or otherwise has complaints about the execution of his assignment, the Client is obliged to report these complaints as soon as possible, but no later than 7 calendar days after the relevant reason that led to the complaint. Complaints can be reported verbally or in writing with the subject "Complaint".

2. The complaint must be sufficiently substantiated and/or explained by the Client if Hues Dienstverlening is to be able to handle the complaint.

3. Hues Dienstverlening will respond substantively to the complaint as soon as possible, but no later than 21 calendar days after receipt of the complaint.

4. The parties will attempt to reach a solution together.

 

Article 20 - Applicable law

1. Dutch law applies to the legal relationship between Hues Dienstverlening and the Client.

2. Hues Dienstverlening has the right to change these general terms and conditions and will inform the Client thereof.

3. In the event of translations of these general terms and conditions, the Dutch version shall prevail.

● 4. All disputes arising from or in connection with the Agreement between Hues Dienstverlening and the Client will be settled by the competent court of the District Court of North Holland, unless mandatory provisions of law designate another competent court.